Terms & Conditions

All bookings are subject to the following conditions;

  • Pregnant women are not advised to travel after 34 weeks. If under 34 weeks, it is still recommended you seek medical advice and clearance from your doctor before travelling with us.
  • Guests with pre-existing medical conditions are advised to seek a doctor’s clearance before travel.
  • Travel to Tiwi Island Retreat and participation on our tours / activities is at your own risk.
  • Accommodation / packages are not confirmed until either 30% deposit or full payment is received (as per Payment Terms below).
  • All tours / activities are subject to availability. All tours / activities will only going ahead if minimum numbers are met.
  • The company reserves the right to alter the tour specifications, timings, and / or itinerary without compensation if operationally required, including when minimum numbers aren’t met.
  • Whilst every care is taken for the safety and wellbeing of our passengers, it is strongly advised that all guests have their own travel insurance suitable for the activities undertaken at Tiwi Island Retreat.
  •  If guests miss their flight departure, their accommodation will be forfeited.

Rates and Charges

  • Rates quoted are in Australian Dollars ($AUD) and are subject to change at any time, without notice, in the event of changes to government charges, taxes, or levies.
  • Rates are inclusive of GST.
  • Any verbal rate quoted is only an estimate of price, which will be subject to written advice on confirmation of the reservation upon receipt of request.
  • All rate conditions should be confirmed at the time of booking.
  • All payments from overseas bank accounts must pay the invoice in full. Any bank and / or transaction fees are not payable by Tiwi Island Retreat.
  • All debit and credit card payments are subject to a 1.6% transaction fee.

Payment Terms

  • Bookings with 7 rooms or less;
    • 30% non-refundable deposit is required at time of booking
    • Full payment is required 60 days prior to arrival
    • If booking is made within 60 days of arrival, full payment is required
    • Cancellation;
      • 60 days or after – loss of deposit
      • 60 days or less prior to arrival – loss of all monies
  • Corporate/large booking – 8 rooms or more
    • 30% non-refundable deposit is required at time of booking.
    • Further 20% deposit is required 90 days out.
    • Full payment is required 60 days prior to arrival.
    • If booking is made within 60 days of arrival, full payment is required.
    • Cancellation;
      • 90 days or after – loss of 30 % deposit
      • 60-90 days – loss of 50% deposit
      • 60 days or less prior to arrival – loss of all monies

Child Policy

  • Cots and highchairs are provided FOC – please request at the time of booking.
  • Children 3 years and under are entitled to complimentary accommodation in existing bedding, providing they are staying with a parent or guardian.
  • We do not have child minding facilities so parents must maintain suitable supervision of their children at all times.

Transfers

Transfers are provided and operated through third party and they have their own Terms & Conditions